Terms of Service
Please read these terms carefully before using our luxury villa rental services.
Last updated: January 22, 2025 • Effective Date: January 22, 2025
Important Notice
By accessing or using MitaRentals services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Our Services
MitaRentals provides a platform for booking luxury villa and property rentals. We connect guests with premium accommodations and facilitate secure transactions between guests and property owners.
What We Provide
- • Property search and booking platform
- • Secure payment processing
- • Customer support services
- • Quality assurance and verification
What We Don't Provide
- • Property ownership or management
- • Insurance for personal belongings
- • Guarantee of property availability
- • Legal advice or representation
Booking & Payment Terms
Reservation Process
- • Bookings are confirmed only after full payment is processed
- • All rates are quoted in USD and include applicable taxes unless stated otherwise
- • Prices may change until booking is confirmed and payment is complete
- • Special requests are subject to property owner approval and additional fees
Payment Terms
Accepted Payment Methods
- • Major credit cards (Visa, MasterCard, Amex)
- • Bank transfers for bookings over $10,000
- • PayPal for select properties
Payment Schedule
- • 50% deposit due at booking confirmation
- • Remaining balance due 30 days before arrival
- • Security deposit charged separately
Cancellation & Refund Policy
| Cancellation Timeframe | Refund Amount | Fees Retained |
|---|---|---|
| 60+ days before arrival | 90% refund | 10% processing fee |
| 30-59 days before arrival | 50% refund | 50% cancellation fee |
| Less than 30 days | No refund | Full amount forfeited |
Note: Refunds for cancellations due to extraordinary circumstances (natural disasters, government restrictions, etc.) will be reviewed on a case-by-case basis and may be subject to different terms.
Guest Responsibilities
Required Behavior
- • Treat property with care and respect
- • Follow maximum occupancy limits
- • Comply with local laws and regulations
- • Respect noise restrictions and neighbor privacy
- • Report any damages or issues immediately
- • Complete check-out procedures on time
Prohibited Activities
- • Smoking inside non-smoking properties
- • Hosting parties without prior approval
- • Bringing pets without permission
- • Using properties for commercial purposes
- • Subletting or transferring reservations
- • Damaging or removing property items
Liability & Insurance
Our Liability
MitaRentals acts as an intermediary platform. Our liability is limited to:
- • Platform functionality and booking processing
- • Secure handling of payment information
- • Customer service and dispute mediation
- • Maximum liability: Total amount paid for the booking
Guest Responsibility
Guests are responsible for:
- • Personal belongings and travel insurance
- • Any damages caused to the property
- • Additional fees for rule violations
- • Medical expenses and emergency costs
Dispute Resolution
Direct Resolution
Contact our customer service team within 24 hours of any issues
Mediation
Formal mediation process if direct resolution is unsuccessful
Arbitration
Binding arbitration as final resort under laws of Mexico
Contact Information
For questions about these Terms of Service or to report violations:
MitaRentals Legal Department
booking@mitarentals.com
Customer Service
booking@mitarentals.com | +52 322 889 8899
Business Address
123 Marina Boulevard, Puerto Vallarta, Jalisco, Mexico
Terms Updates
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through:
- • Email notification to registered users
- • Prominent website notice
- • In-app notifications
Continued use of our services after notification constitutes acceptance of updated terms. Users who disagree with changes may terminate their account within 30 days for a full refund of unused services.